Back pain

Bewell Chiropractic (“we”, “us”, or “our”) operates the website bewell.my and its associated social media pages. This Privacy Policy explains how we collect, use, and protect information you share with us when you visit our website, contact us via WhatsApp, or interact with our digital platforms.

1. Information We Collect

We collect information in the following ways:

Information you provide directly

• Your name and contact number when you message us via WhatsApp or fill in a contact form.

• Health-related information you share voluntarily when describing your condition or symptoms (e.g., back pain, sciatica) to help us assess your needs before an appointment.

• Any feedback or reviews you submit through our platforms.

Information collected automatically

• Usage data such as pages visited, time on site, referring URLs, and device/browser type — collected via analytics tools.

• Cookie data for site functionality and advertising performance measurement.

2. How We Use Your Information

We use the information collected to:

• Respond to your enquiries and schedule appointments at our clinics.

• Provide you with relevant information about our services and treatments.

• Send appointment reminders or follow-up communications where you have consented.

• Improve our website experience based on aggregated, anonymised usage data.

• Measure the performance of our digital advertising campaigns (e.g., Meta/Facebook ads) to reach people who may benefit from chiropractic care.

We do not sell your personal data to third parties. We do not use your health information for any purpose beyond delivering or improving our services to you.

3. Third-Party Services

Our website and marketing activities involve the following third-party platforms:

• Meta (Facebook & Instagram): We use Meta Pixel and Meta Business Tools to measure ad effectiveness and reach relevant audiences. Meta may collect data about your interaction with our website and ads in accordance with Meta’s Privacy Policy.

• Google Analytics: We use Google Analytics to understand how visitors use our site. Data is anonymised and aggregated. See Google’s Privacy Policy.

• WhatsApp Business: Conversations initiated via WhatsApp are governed by WhatsApp’s Privacy Policy. We do not share your WhatsApp conversations with other third parties.

• YouTube: Video content embedded on our site is served by YouTube and subject to Google’s Privacy Policy.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected:

• WhatsApp enquiry and appointment records are retained for up to 2 years for continuity of care and operational records.

• Analytics data is anonymised and retained according to the respective platform’s default retention periods.

• You may request earlier deletion at any time (see Section 6).

5. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request deletion of your personal data (see Section 6).

• Withdraw consent to marketing communications at any time.

• Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 8. We will respond within 14 business days.

6. Data Deletion Requests

You may request the deletion of any personal data we hold about you at any time. This includes data you shared via WhatsApp, contact forms, or any interaction with our website.

To submit a deletion request:

• Email us at: [email protected] with the subject line “Data Deletion Request” and include your name and the contact number or email you used to interact with us.

• Alternatively, WhatsApp us directly at any of our branch numbers and request deletion.

We will process your request within 14 business days and confirm once deletion is complete. Note that we may retain certain records where legally required (e.g., medical or billing records as required by Malaysian law).

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and measure site performance. Types of cookies we use:

• Essential cookies: Required for the site to function correctly.

• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

• Advertising cookies: Used by Meta Pixel to measure ad performance and deliver relevant ads.

You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Bewell Chiropractic
Email: [email protected]
WhatsApp (Sunway Geo): +60 19-641 9884
WhatsApp (Sri Petaling): +60 111-182 2300
WhatsApp (Kota Damansara): +60 12-597 9884

We reserve the right to update this Privacy Policy from time to time. Changes will be reflected on this page with a revised “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.